Maxsio Vox

Telecom

Customer support automation

AI call agents handle routine inquiries such as bill payments, plan details, and troubleshooting steps. This allows human agents to focus on more complex issues, reducing wait times and improving customer satisfaction.

Healthcare

Appointment scheduling

AI call agents can handle inbound calls for appointment scheduling, reminders, and cancellations, integrating with the provider's calendar system to ensure real-time updates and availability.

eCommerce

Order processing and tracking

AI call agents provide real-time order tracking information, process return requests, and answer product-related questions, enhancing the overall customer experience and reducing the burden on human agents.

Sales

Lead Qualification

AI call agents can make outbound calls to potential leads, qualify them based on predefined criteria, and schedule follow-up appointments or transfers to human sales representatives, streamlining the lead management process.

Retail

Surveys and Feedback

AI call agents conduct post-purchase surveys, collect feedback, and analyze responses to generate insights for improving customer service and product offerings.

Travel

Travel bookings and support

AI call agents assist customers with booking flights, hotels, and other travel arrangements, provide updates on travel itineraries, and handle cancellations and modifications, enhancing the customer experience and efficiency.

Corporate

HR and employee services

AI call agents handle routine HR-related inquiries, provide information on benefits and payroll, and assist with policy questions, allowing the HR team to focus on more strategic tasks.

Finance

Debt collection

AI call agents can make automated calls to remind customers of overdue payments, offer payment options, and schedule follow-ups, improving collection rates while maintaining a respectful and consistent approach.